PreventiveHealth.ai is committed to protecting your data and personal information. The privacy and security of your data are of utmost importance to us.
We collect personal details such as your full name, gender, date of birth / age, contact information (telephone numbers, email address, shipping and billing address), medical history, names of treating doctors, answers to surveys, lifestyle and dietary pattern, anthropometry parameters, allergy details, and medications being consumed or prescribed.
We may also collect digital data generated by wearable sensors like Fitbit / Apple Watch, continuous glucose monitoring devices, and other medically relevant information.
As part of understanding your relevant family history, we may collect details regarding your spouse, parents, children, and siblings as required.
If you visit our website, we may capture additional information such as your IP address and the gateway through which you reached our site.
PreventiveHealth.ai does not store or have access to your payment information. We use a third-party payment processor (Razorpay) to process all online payments.
If you choose to get any genetic testing through PreventiveHealth.ai, the results generated from these tests are also collected. Record keeping may be in the form of paper records and/or electronic or digital formats on our computer systems and servers.
The GeneClinicX app is designed to benefit your health and fitness via a user interface allowing you to directly journal, report, monitor, and/or analyse your physical activity, sleep, mental well-being, nutrition, health measurements, and other health or wellness-related descriptions and measurements. The app also enables you to sync data from your wearable device.
- Sleep: Sessions, Stages
- Activity: Steps, Distance, Exercise, Elevation Gained, Floors Climbed
- Calories: BMR, Active and Total Calories Burned
- Heart & Respiratory: Heart Rate, Resting HR, Variability (Rmssd), VO2 Max, Respiratory Rate
- Diet: Blood Pressure, Hydration, Nutrition
- Body Measurements: Weight, Body Fat, Body Mass, Lean Body Mass, Bone Mass
- The app meets the privacy requirements of Google Health Connect and Apple Health.
- We only request access to permissions critical to implementing the service's functionality.
- We only transfer data to third parties to improve appropriate app use cases or features, and only with your consent.
- We do not use, sell, or transfer your data for any other purposes, including to advertising platforms, data brokers, or information resellers.
- The app meets the secure data handling requirements outlined by both Google Health Connect and Apple Health.
- You may delete your GeneClinicX account at any time via Profile → Profile Settings → Delete Account. Once deleted, your profile and personal data will no longer be viewable in the app.
The personal information we collect allows us to reach you to schedule appointments, send you testing kits, deliver your test results, and process payments.
Your personal, medical, and family information is required to interpret your testing results in a clinically relevant manner in order to provide personalised, actionable guidance for lifestyle behaviour changes and/or medical management pertaining to the specific PreventiveHealth.ai program(s) you have chosen.
We may also refer you to clinical domain experts (Cardiologists, Physicians, Geneticists, Nutritionists, etc.) if appropriate based on your personal or family history and investigation results.
Unless you explicitly refuse, your data may be used to improve the quality of our services, for technical analysis, teaching and training purposes, scientific presentations or publications, and for submission to publicly available databases. This will never be done in an identifiable manner — no one will be able to identify the data as belonging to you.
If you have provided a blood sample, your leftover sample may be used for laboratory quality purposes in an anonymised manner. If you do not want us to use your blood or personal health information in this manner, you will be given the option to refuse at the time of enrolment. This will not affect the clinical services provided to you.
PreventiveHealth.ai has established systems to maintain the confidentiality of your data and to limit access to personal information only to authorised individuals.
While we are committed to protecting all data in a secure manner and preventing unauthorised access, please be aware that information technology systems are not always 100% secure. PreventiveHealth.ai is not liable for any inadvertent loss of your data or for any information breaches.
If you choose to undergo blood testing or other laboratory investigations with PreventiveHealth.ai, our clinical diagnostics division GenePath Diagnostics will process your sample and generate reports.
Personal identifiable information will remain linked to your sample for one week for non-molecular tests and for 6 months for all molecular tests after we receive it.
Unless you indicate otherwise on the consent form at the time your sample is collected, after these time intervals have elapsed, all personal information will be stripped from the samples (delinked). Anonymised samples may be stored and used for quality control purposes and laboratory and assay improvement processes.
If you do not want your sample to be used in this manner, please indicate this on the consent form at the time of sample collection, and we will discard your blood / saliva / DNA sample after 6 months.
Please note that once samples have been delinked, we will no longer be able to locate your sample to carry out any additional investigations or destroy it.
By registering on our website or choosing one of our services, you acknowledge that you have provided us all requested information of your free will after understanding how it may be used. You also acknowledge that you have understood the data protection and privacy policy as explained in this document.
You agree to the collection, storage, processing, sharing, and future use of your information as described in this policy. While processing your information or sample, it is assumed that the information you have provided is accurate to the best of your knowledge.
Any use of your personal information in an unidentifiable manner for purposes other than those described will not entitle you to any benefit, monetary or otherwise, nor to any rights over the results and outcomes. You will have no right to claim ownership of data, research, publications, patents, or any intellectual property resulting from anonymised personal information.
In the case of online consultations, you acknowledge that we have your consent for telemedicine. Please note that your call may be recorded for future teaching and training purposes. PreventiveHealth.ai's healthcare professionals will use their professional judgement on the sufficiency of a tele-consultation and shall exercise proper discretion without compromising on the quality of care.
Under no circumstances shall PreventiveHealth.ai be responsible or liable for any recommendations made or information exchanged with our partners and you. PreventiveHealth.ai shall not be liable for misdiagnosis, incorrect prescriptions, incorrect advice or recommendations, or consequences of incorrect information provided by you.
We may choose to modify this document and our privacy policy from time to time to better serve you. Our website will reflect the latest privacy policy, version number, and date of implementation.
Should you have any questions about this policy, please reach out to us at info@preventivehealth.ai.